Visit Guidelines

Cancellations

A credit card is required to hold your appointment.

Cancellations made within 24 hours incur a fee of 50% of the service amount. Same-day cancellations or no-shows incur a fee of 100% of the services booked. If you arrive more than 30 minutes late, we may not be able to accommodate you that day; please call to reschedule, as the same fee may otherwise apply. We will always do our best to find another time that suits you.

Rescheduling

The quickest way to cancel or reschedule is online through our booking portal; you may also reach us by phone or email. If you can no longer make your appointment, we kindly ask for as much notice as possible so we can offer the slot to another guest.

Timeliness

Out of respect for every client, guests arriving more than 15 minutes late may be asked to reschedule. When possible we will adapt your service to your arrival time, though this isn’t possible for every service — and lateness cannot be accommodated for express services, consultations, or new-guest appointments. If you’re running a few minutes behind, a quick call helps us plan; if it’s more than 15 minutes, please call to reschedule.

Pricing

Prices vary by artist, so we encourage you to discuss your desired look with your artist for accurate pricing. All prices confirmed after consultation are final and do not include tax or gratuity. Prices are subject to change at the discretion of management; contact our salon manager for the most current pricing.

Payment Methods

A credit card is required to secure your appointment. We accept Visa, Mastercard, American Express, and debit cards. Cash or Venmo may be used to tip staff.

Gratuity

Gratuities are entirely at your discretion and cannot be added to credit-card payments. We welcome gratuities in cash or Venmo for our artists and assistants.

Client Satisfaction

We stand behind our services and products. If for any reason you are not satisfied, please notify management within 7 days of your appointment and we will make it right.

Products may be returned or exchanged if sold damaged or if you experience an allergic reaction. We do not offer monetary refunds for services rendered, but we will happily make adjustments to the original service with your stylist’s approval, requested within 7 days. Most corrective-color processes require multiple visits, so adjustments do not apply to corrective-color or model services. Any questions or concerns? Please don’t hesitate to reach out by phone or email.

Service Providers

We understand you may wish to see a different artist — for scheduling, pricing, or simply a fresh perspective — and we welcome it. If you’d like to make a change, we’re glad to help refer you to the artist who best fits your needs.

Clothing & Personal Items

We are not responsible for lost, damaged, or soiled clothing or personal items during your visit. We provide a robe to keep your clothes clean and protected, and encourage you to wear it. Please let a staff member know of any concerns before your service begins.

Purchases

All retail sales are final. Gift cards are not redeemable for cash and cannot be returned.

Gift Cards

To redeem a virtual gift card, please have the gift card ID number ready to show the front desk. You’ll find this number in your gift card receipt email.

Children

For their safety and a relaxing experience for all of our guests, we ask that children visit only when they have an appointment and are accompanied by an adult.

Pets

Only registered service animals are permitted in the salon during business hours.