Visit Guidelines

Cancellations

Please note that a credit card is required to hold your appointment. 

Cancellations made within 24 hours will incur a fee of 50% of the service amount. Cancellations made on the day of the appointment or “no shows” will incur a fee of 100% of the services booked.

If you are more than 30 minutes late for your service, we may not be able to accommodate you on the same day. In this case, please call us to reschedule, else the same cancellation fee may apply. We will do our best to reschedule your service for another time that is convenient for you.

Rescheduling

To cancel or reschedule your appointment, the quickest way is by cancelling online through our booking portal. Otherwise, you may contact us by phone or email. If you are no longer able to make your appointment, we ask that you give us as much notice as possible to ensure our ability to re-book your appointment slot.

Timeliness

Out of respect for all of our clients, guests arriving more than 15 minutes late to their appointment may be asked to reschedule. When possible, we will do our best to alter your services so that we can offer you the appointment upon your arrival; however, we do not have the ability to do this with many of our services. Lateness cannot be accommodated for express services, consultations, or services for new guests. If you are running just a few minutes behind, please give us a quick call to update us on your status. If you are running more than 15 minutes behind, please call us to reschedule your appointment.

Pricing

Prices vary by artist. We encourage you to discuss your desired look with your artist(s) for accurate pricing. All prices after consultations are final and do not include tax and gratuity. Prices are subject to change without notice at the discretion of management. Contact our salon manager for the most current pricing.

Payment Methods

A credit card is required to secure appointments. All payments are accepted in form of credit cards (Visa, Mastercard, American Express or Debit Card). You may use cash or Venmo to tip staff.

Gratuity

Gratuities are left to your discretion and cannot be added on credit cards. We encourage gratuities in cash or Venmo for artists and assistants.

Client Satisfaction

We guarantee our services and products; therefore, if for any reason you are not satisfied, please notify management within 7 days of the original appointment and we will ensure your satisfaction. Products may be returned or exchanged if it was sold damaged or you experience an allergic reaction. Monetary refunds will not be made for services rendered; however, we will happily make adjustments to the original service upon approval of your stylist. Requests for service adjustments must be made within 7 days of the original appointment. Most corrective color processes require multiple visits; for this reason, color adjustments do not apply to corrective color appointments. Model services are not eligible for service adjustments. If you have questions or concerns about a service you are getting or have received, please do not hesitate to reach out to us by phone or email.

Service Providers

We realize and welcome that you may wish to change to a different artist due to schedule changes, pricing, or to gain a new perspective. If for any reason you wish or need to see a different artist, we encourage you to do so and can help refer you to someone who fits your needs.

Clothing and Personal Items

We are not responsible for any lost/damaged/soiled clothing or personal items during your visit. We encourage you to wear the robe that is provided to ensure your clothes stay clean and damage-free. Please let our staff members know if there are any concerns before a service is performed.

Purchases

All retail sales are final. Gift cards are not redeemable for cash and cannot be returned. 

Gift Cards

To redeem a virtual gift card, please be sure to have the gift card ID number ready to show the front desk. The gift card number can be found in your gift card receipt email.

Children

To ensure their safety and a relaxing experience for all our clients, we ask that your children visit us only when they have an appointment and are accompanied by an adult.

Pets

Only registered service animals are allowed into the salon during business hours.